Refund policy

Return Policy

We want you to love your purchase! If for any reason you are not satisfied, we accept returns on regular-priced merchandise within 14 days of delivery.

Return Guidelines:

  • Returns are issued in the form of online store credit only.

  • Items must be in their original condition (unworn, unwashed, with tags attached, if applicable).

  • Seasonal and holiday items are final sale – no returns or exchanges.

  • Non-returnable items include:

    • Jewelry, accessories, bags, sunglasses, beauty products, intimates, swimwear, bodysuits, foods, flowers.

    • Sale items and any purchase made with a 30% or greater discount.

    • Mystery boxes.

  • Items in poor condition (stains, odors, makeup, pet hair, etc.) will not be accepted.

  • All ribbon must be unopened in its original packaging.

  • All clothing must have original tags attached.

Order Policy:

  • Orders cannot be edited or canceled after checkout. Please be sure all items in your cart are correct before completing your purchase.

Return Process:

  • To start a return, click HERE.

  • Local customers may return items in person to the Collins location only.

  • Once we receive your package or in-person return, you will receive online credit for the price of the item only(shipping and handling charges are non-refundable).

Damaged Items:

  • Report damaged items within 3 business days of receiving your order, including photos, for a resolution.

  • If we are not notified within 3 business days, the item will no longer qualify for a return or replacement.

  • We are not responsible for damages caused by improper care, handling, incorrect sizing, everyday wear and tear, or failure to follow washing instructions.

Return Rate Penalty:

  • Customers with a return rate of 15% or higher will incur a 15% restocking fee for all returns.

Shipping Responsibility:

  • Shirley’s is not responsible for lost or stolen items during return shipping.

We appreciate your business and look forward to serving you again!


If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.